FAQs
1. How can I contact you?
You can reach us via email at info@tidlix.com. Our customer service team is available to assist you with any inquiries you may have.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We ensure that all items are sourced from reputable manufacturers to maintain quality and efficiency in delivery.
3. Can I get a refund on my products?
Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.
4. What is the process for returning an item?
To initiate a return, please contact us at info@tidlix.com. We will guide you through the return process and provide you with the necessary instructions.
5. Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Please refer to our refund policy for a complete list of exceptions.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
7. Can I exchange an item?
The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.
8. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping costs may vary based on the destination. Please check our shipping policy for more details.
9. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately at info@tidlix.com so we can evaluate the issue and provide a resolution.
10. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on our website or the carrier's site.